If you have any questions about the status of your return or exchange or
whether we have received your package, please call us at 1-877-667-7757 and a
customer service representative will be happy to help you!
Return and Exchange Form
If you need to make a return or an exchange, please print the
CzFantasy.com
return form.
Return and Exchange Instructions
- Repack the item in the original packing materials and send it in a
PROTECTIVE package. We are unable to issue refunds for items lost or damaged
due to unsecured packaging. Important: some items consist of several parts
or pieces. Always return the entire item or set for a replacement or refund.
- Complete the Return slip that is provided on this site. It must be
filled out in full, including your reason for the return or exchange and all
other information necessary to process your refund promptly. (Note:
There will be a $3.95 processing fee for same style items. This fee will be
charged via credit card.)
- Save a copy of the pack slip for your records.
- To send your package, use the address on the return slip and ship via
postal mail. If you are shipping by your own UPS or FedEx account please
call directly for a physical address at 1-877-667-7757.
- Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save
your shipping receipt until you receive your refund or replacement. If your
package is not insured and you do not have proof of shipment, we will not be
able to issue refund for packages lost in transit.
- Credits to a credit card will be immediately applied upon processing to
the original credit card, but may not appear on your statement for one to
two billing cycles.
- If the item is a gift it is important that the order number be written
on the czfantasy.com return slip. As with any purchase, the gift
recipient may exchange the item or elect to receive an czfantasy.com
gift certificate instead of a refund.
- Exchanges received after 30 days will NOT be exchanged or
refunded. Please do not ask. Please contact customer service at
1-877-667-7757 for more information.
Returns Department
Cz Fantasy
4702 E 4th St.
Los Beach, CA 90814 U.S.A.
Please be careful: You should NOT write "jewelry", or other
jewelry-related words anywhere on the package as this invites possible theft.
30 Day Money-Back Guarantee
We're confident that czfantasy.com's fine and faux jewelry will meet,
if not exceed, your expectations. However, if you aren't completely satisfied,
we're pleased to offer a thirty (30) day return policy on all purchases.
No purchase at czfantasy.com is complete until you're completely
satisfied. You can return unsatisfactory items to us within thirty (30) days
of the shipping date for the full purchase price, minus shipping and handling
fees.
Items that have been worn, damaged, and/or altered will not be refunded
or exchanged.
Special order items may NOT be returned or exchanged.
Refund Processing
All requests will be processed after our returns department inspects and
verifies the condition of the item. Returns take approximately 15-20
business days to process upon receipt of the item. Please attempt to
return every item with all of its original materials. If you have any
questions, contact one of our customer service representatives at
1-877-667-7757.
Damaged or Defective Items - At czfantasy.com we are confident
that you will be satisfied with your purchase, however, in the event that you
receive a damaged or defective item please call us at 1-877-667-7757 and a
customer service representative will be happy to help you.